Frequently Asked Questions
Everything you need to know about bringing curated design into your home.
What is the typical shipping timeline for furniture and decor?
Standard decor items typically ship within 3-5 business days. For larger furniture pieces and handcrafted items, lead times may vary between 4-8 weeks depending on the artisan's schedule and your location.
Do you offer international shipping?
Yes, ALCOVA ships worldwide. International shipping rates and duties are calculated at checkout based on the destination and total weight of your order.
What is your return policy for home goods?
We accept returns on most items within 30 days of delivery, provided they are in original, unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
All ALCOVA furniture pieces come with a 1-year limited warranty covering manufacturing defects. We pride ourselves on quality craftsmanship and stand by the durability of our curated collection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm.